Service
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SERVICE
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Pre-sales Service
Betop Laser providing professional pre-sales consultanlation to our clients. We will help and recommend our clients the best laser processing solutions for their unique application. We aimed to satisfy their different needs on laser processing and and bring you long term advantage in production.
1. Free sample testing
We can offer our clients with sample test service based on their processing requirements. So before making the decision, you can clearly understand performance of the laser equipment, and select the most suitable machine.
2. Laser application recommend
Our consultant will offer the most professional advices and suitable laser machine/solutions to clients based on their business and processing requirements.
3. Professional consultation
Our laser application experts will answer related questions of laser application and helping customer choose the best laser solution based on your demands
Automation Solutions
At present with the change of labor structure and rising of labor cost, more and more enterprises are in an urgent desire to automize their production and processing. Though laser processing is fast and efficient, its singular process and manual loading mode usually affect the overall processing efficiency of the enterprise.
Therefore, many enterprises, while using laser equipment for processing, also desire automatic load/unloading, or integration with other processes to realize an efficient production. In order to meet the demands of our customers, Betop Laser will design an automation plan based on the products and production lines of customers while providing them with a laser solution. Compared with the conventional singular laser equipment, the laser equipment equipped with an automation system not only can significantly improve production efficiency, but also can guarantee the product conformity, reduce the defective rate in the production and realize an efficient production.
Accessories Service
With the improving of laser application level, the increasingly complex laser system has raised higher requirements on professional operation of spare part business. The enterprises urgently wish to reduce investment and operating cost in spare parts and enhance their asset operating efficiency; guarantee a fast and correct supply of spare parts and a stable operation of the equipment; reduce investment in spare part management and focus on core business.
Betop’s fast spare part service solution comprises unified service interface, supply of spare parts, warehouse network and inventory management, spare part logistics, multiple suppliers management and integrated management of spare part service, which can provide spare part delivery service within a short time and guarantee a fast and correct delivery.
Customer Assistant
We provide our clients with On-site assistant, remote guidance, mailings, etc.
Customer assistant is an important part of the market service system. In addition to the full prior technical exchanges with clients, Betop Laser usually conducts complete technical assistant on customer acceptance. Those service include:
1.Explain the main performance, structure and principle of the equipment;
2.Explain laser safety knowledge and precautions.;
3.Instructions on the switch sequence, daily maintenance and simple troubleshooting.
4.Advises on marking software and various related drawing software as well as processing parameters and methods.
Assistant service is free during first 2 years, and it charged according to actual demand after that.
Hardware Transformation
Due to aging of hardware system, it will lead to an increase of maintenance cost and a decline in their processing accuracy and efficiency. This will increase production costs of the enterprise, and affect production efficiency of the enterprise. Therefore, to avoid affecting their production, some enterprises have to consider renewing their equipment to solve the problem. Targeting these problems, Betop develops corresponding reconstruction scheme for the enterprises relying on its technical advantages and modify those laser equipment which have been used for too long and cannot work stably, thereby satisfying their needs of different processing technologies.
Regular Maintenance
As a processing equipment with special process, laser equipment plays an important role in today’s industrial production and is an indispensable processing tool for many enterprises. Therefore, the fault of laser equipment will not only affect the production efficiency of enterprises, but also will directly affect the processing progress of products and cause economic loss to the enterprise under some situations. It appears vital to maintain normal operation of laser equipment, reduce the occurrence probability of accidents, prolong its service life and carry out effective preventive maintenance and testing.
As a first-class enterprise in laser industry, in order to effectively avoid these sudden faults for the customers, Betop will provide factory-level preventive maintenance and advanced preventive diagnosis to laser equipment of customers, so as to guarantee that your equipment meet various standards and run safely all the time. Meanwhile, during the contract period, customers can also gain several service commitments, such as 24-hour hot-line, emergent supply of spare parts and quick repair on site. Besides, our flexible expert supports are offered, such as online online management of assets, remote diagnosis by experts, regular site inspection and system safety assessment.
Contants of Regular Maintenance
• Factory level maintenance, the effectiveness of maintenance can be guaranteed.
• The particularly developed diagnosis equipment and testing tool can guarantee that your equipment work efficiently for a long time.
• The globally unified maintenance service management platform can unify the maintenance plan and technology and make the reports traceable.
• Our strong service team covers widely, with strictly guaranteed service quality.
• Hot-line support for 24 hours throughout the year.
• Commitments of quick repair at the site and emergent shipment of spare parts.
• The combination of maintenance and diagnosis makes preventive maintenance more scientific, pertinent and effective.
• With multiple contract options, the customers can choose from them more flexibly based on the actual situation.
• Combined with consulting service, the customer’s system can be safeguarded in an all-round manner.
Software upgrade
In the actual use, to help the customers to better produce, in the earlier stage we usually will install and debug software for them; while in the later stage, we will also tailor and upgrade the software based on their needs. Through such kind of all-round and multi-level software service, we can help customers prevent, discover, solve problems, enable their laser system to operate stably and efficiently and create higher values for their processing and production.
1. Free installation service of software is provided during the warranty period.
2. During the warranty period, free software debugging service is provided during the warranty period.
3. Software system is reformed based on the needs of customers.
CONTACT US
Office Address: Pin'ao Industry, Fucheng, Longhua District, Shenzhen, P.R.China
Tel: +86 137 1463 0437
WhatsApp: +86 137 1463 0437
E-mail: Sales@betoplaser.com
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